Terms & Conditions Craps Game Malaysia — Platform Usage Guide

Welcome to craps game, an online entertainment platform operated by CrapsGame.my and accessible via the website crapsgame.my. These Terms and Conditions ("Terms") govern your use of all services, games, content, and features available on the craps game platform.

By accessing, registering for, or using any part of the craps game platform, you confirm that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are required to refrain from using the craps game platform.

These Terms are to be read together with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and craps game.

To register and use the craps game platform, you must meet all of the following requirements:

• At least 18 years on the date of registration.
• Be a Malaysian citizen or permanent resident, or be lawfully present in Malaysia at the time of using the platform.
• Not be located in any jurisdiction where access to online gaming services is explicitly prohibited under local law.
• Not listed as a person excluded from gambling activities by any relevant authority.
• Have full legal capacity to enter into a binding contractual agreement.
• Not acting on behalf of any third party or business entity when using a personal account.

Craps game reserves the right to request proof of identity and age at any stage of your relationship with the platform. Failure to provide the required documentation within the specified timeframe may result in a temporary suspension or permanent closure of your account.

When registering a craps game account, you agree to provide accurate, complete, and up-to-date information. This includes your full name, a valid Malaysian phone number, and any other details requested during the registration process.

Each individual is only permitted to hold one (1) active account at any given time. Holding multiple accounts — whether using the same or different information — is a serious violation of craps game's terms.

• Your account password is entirely your responsibility. Do not share your login credentials with anyone.
• You must notify craps game immediately if you suspect that your account has been accessed without your authorisation.
• Craps game will not be held liable for any losses arising from your disclosure of your login credentials to another party.
• You agree not to transfer or sell your craps game account to any third party.

Craps game reserves the right to conduct identity verification checks at any time, including requesting a copy of your identification card or other relevant documents. This process is part of our commitment to ensuring the safety of all members on the platform.

Craps game accepts deposits via the following local Malaysian payment methods only:

• Touch 'n Go eWallet — instant deposit
• GrabPay — instant deposit
• Boost — instant deposit
• ShopeePay — instant deposit
• DuitNow — instant deposit
• FPX (Maybank2u, CIMB Clicks) — deposit processed within 5–10 minutes

The minimum deposit amount is RM 20 per transaction. craps game does not charge any additional processing fees on your deposits. All deposits are in Malaysian Ringgit (RM) with no foreign exchange rates applied.

You agree that all funds deposited into your craps game account are your own personal funds, obtained through lawful means. craps game reserves the right to request proof of the source of funds if any irregularities raise concern.

Craps game members may withdraw funds from their account balance at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• The withdrawal account must be in the same name as the registered craps game member.
• All applicable bonus wagering requirements must be fully met before a withdrawal of bonus-derived winnings can be processed.
• Craps game reserves the right to request additional identity verification before processing withdrawals that exceed certain limits.
• Withdrawals can only be made to the same e-wallet or bank account used for your most recent deposit, unless special approval has been granted by craps game.

Withdrawal processing times depend on your VIP membership tier: standard members within 5–15 minutes, VIP Silver members within 1 day, Gold within 4 hours, Platinum within 1 hour, and Diamond nearly instantly. All times stated are estimates and subject to the relevant technical service hours.

Craps game offers a variety of bonuses and promotions from time to time, including a Welcome Bonus, reload bonuses, cashback, and other special promotions. All bonuses are subject to the specific terms stated for each offer.

The following general terms apply to all craps game bonuses:

• The Welcome Bonus wagering requirement is 8x (total deposit amount + bonus value) before any withdrawal can be processed.
• Each member is entitled to receive the Welcome Bonus once only — one per account and per individual.
• The bonus validity period is 30 days from the date of crediting. Bonuses that have not met the wagering requirements within this period will expire and be returned to the casino balance.
• Bets placed on all live casino games (baccarat, blackjack, roulette, sicbo) and slots count in full (100%) towards meeting the wagering requirements.
• Bets placed on games or markets that have been excluded by craps game do not count towards wagering requirement fulfilment.
• Craps game reserves the right to void any bonus if there is evidence of abuse or exploitation of the bonus system.

All bonus and deposit amounts involved in wagering requirements are in Malaysian Ringgit (RM). craps game is not responsible for any misunderstanding arising from failure to read the stated bonus terms prior to activation.

All games on craps game — including live casino, slots, Sports Betting, and e-sports — are subject to the individual game rules set by the respective providers. craps game partners with internationally certified game providers including Evolution Gaming, Pragmatic Play, SA Gaming, PG Soft, and others.

• The outcome of all games at craps game is final once a round or hand has concluded.
• Craps game uses a certified RNG (Random Number Generator) system for slots and electronic games, and real dealers for live casino games.
• Any technical malfunction or internet connection disruption during gameplay does not constitute grounds for voiding results or claiming compensation, except in cases where the issue originates from the craps game system itself.
• Craps game reserves the right to void any bets placed as a result of a significant technical error, and will refund the bet amount to the relevant member's account.
• For Sports Betting and e-sports, the odds displayed at the time a bet is placed are the valid and binding odds for that bet, unless a verifiable technical error has occurred.

All disputes relating to game outcomes must be submitted to the craps game support team within 72 hours from the date the incident occurred. Disputes submitted after this period may not be considered.

As a craps game member, you agree to use the platform solely for lawful and responsible entertainment purposes. The following are strictly prohibited:

• Using automation software, bots, scripts, or any third-party tools to gain an unfair advantage in gameplay.
• Any attempt to hack, exploit bugs, or manipulate the craps game system in any way.
• Owning or using multiple accounts to claim bonuses or benefits more than once.
• Using a credit card or third-party payment method that does not belong to you to make a deposit.
• Any form of collusion between players at a live game table to gain an unfair advantage.
• Any attempt to launder money or use the craps game platform for any unlawful activity.
• Sharing, selling, or transferring your craps game account to any third party.

Craps game operates an active monitoring system to detect suspicious activity. Any violation of the above prohibitions will result in appropriate action, including account closure, forfeiture of balances, and where applicable, legal action.

Craps game reserves the right to suspend or close any member's account, at any time and without prior notice, for the following reasons:

• Violation of any part of these Terms & Conditions.
• Confirmation that the account holder is under 18 years of age.
• Confirmation that the registration information provided is false or misleading.
• Holding multiple accounts.
• Activity indicating fraud, system exploitation, or money laundering.
• Requests from legitimate legal authorities.

Members may also choose to close their own account at any time by contacting the craps game support team. If an account is closed at the member's request and no breach of terms has occurred, the available balance (excluding any bonus funds that have not met their wagering requirements) will be processed for withdrawal within 7 business days.

The craps game platform is provided "as is" based on current technical availability. craps game makes no express or implied warranties that the platform will always be available without interruption, free from errors, or that it will meet all of your specific requirements.

Craps game will not be liable for:

• Any financial losses arising from game outcomes, whether in live casino, slots, Sports Betting, or e-sports.
• Service disruptions caused by factors beyond craps game's control, including internet infrastructure failures, natural disasters, or force majeure events.
• Any indirect, incidental, or consequential losses arising from use of the platform.
• Third-party actions, including those by payment providers or game providers, that fall outside craps game's direct operational control.

Craps game's maximum liability to any member under any circumstances is limited to the total amount deposited by that member in the 30 days preceding the relevant incident.

Craps game respects and protects the privacy of all its members. All personal information collected during registration and platform use is processed in accordance with our detailed Privacy Policy, which forms part of the agreement between you and craps game.

In summary, craps game is committed to:

• Protecting your personal data with 256-bit SSL encryption.
• Not selling, renting, or disclosing your data to third parties for marketing purposes without your explicit consent.
• Using your data solely for the purpose of operating the platform, verifying identity, and fulfilling legal obligations.
• Gives you the right to access, correct, or request the deletion of your personal data, subject to applicable legal requirements.

For full details on how craps game collects, stores, and uses your data, please read Our full Privacy Policy.

Craps game takes its social responsibility towards all members seriously. We believe gaming should be a source of entertainment — not financial stress or personal hardship. To that end, we provide a range of tools to help members manage their playing habits:

• Had deposit — set daily, weekly, or monthly limits on your deposits.
• Betting limits — set a maximum bet limit per playing session.
• Time reminder — receive a notification when you have played beyond the session limit you set for yourself.
• Self-exclusion — choose to take a break from playing for a period of 24 hours up to 6 months.
• Voluntary Account Closure — you may close your account at any time, no questions asked.

If you or someone you know is experiencing issues related to gambling habits, please contact the craps game support team or seek professional help resources. craps game will not block or hinder access to any of the responsible gaming features listed above.

For more information, please read Our Responsible Gaming Policy.

Craps game reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being posted on this page, unless otherwise stated.

Craps game will endeavour to notify active members of any significant amendments via in-platform notifications or email to the registered address. However, it remains your responsibility as a member to review this Terms page periodically to ensure you are always aware of the latest version.

Continued use of the craps game platform after any amended Terms have been posted constitutes your full acceptance of those changes. If you do not agree with any amendment, you are required to stop using the platform and close your account.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the craps game platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, the matter will be referred to the exclusive jurisdiction of the competent courts of Malaysia. You hereby consent to the personal jurisdiction of these courts in connection with any action or proceeding arising from this agreement.

To formally submit a complaint or dispute, please contact the craps game support team by email at support@crapsgame.my with the subject line "Official Complaint" and full details of your dispute.