Craps game believe that online gaming should be a source of fun and entertainment — not stress, not problems. This page is your complete resource on how we support responsible gaming and the tools available to help you stay in control.
These are not just written policies — each one is a real feature you can use today within your craps game account.
Set a daily, weekly, or monthly deposit limit that you are comfortable with. Craps game will automatically decline any deposit that exceeds the limit you have set. Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period as an added layer of protection.
Enable automatic notifications that inform you how long you have been playing in a session. You can set a session time limit — 30 minutes, 1 hour, 2 hours, or a custom value. When the limit is reached, the craps game platform will display a clear reminder before you continue.
If you feel you need a break from the platform, choose self-exclusion for 24 hours, 3 days, 1 week, 2 weeks, 1 month, or 3 months. During this period, your account will be inaccessible and you will not receive any promotional communications from craps game.
If you decide to stop playing entirely, craps game makes the account closure process straightforward, with no unnecessary questions asked. Contact support via live chat, state your intention, and we will process the closure and withdraw your remaining balance within 7 business days.
Beyond deposit limits, you can also set a maximum bet limit per craps game session. This helps you stay within your planned budget without relying on willpower alone — our platform will automatically enforce that limit for you.
The craps game support team is trained to assist members who may be experiencing issues related to their playing habits — not just technical problems. If you or someone you care about needs help, reach out via live chat at any time. No judgment, no scrutiny — just genuine assistance.
A step-by-step guide to activating responsible gaming features in your craps game account.
Log in to your craps game account → Go to "Account Settings" → Select "Responsible Limits" → Choose a limit type (daily / weekly / monthly) → Enter the limit amount in RM → Confirm. The limit takes effect immediately. To reduce a limit, the change applies right away. To increase a limit, a 48-hour waiting period applies as a safety measure.
Go to "Account Settings" → "Responsible Limits" → select "Session Time Limit" → set your maximum duration (e.g. 1 hour) → Confirm. Once the limit is reached, the craps game platform will display a reminder popup. You can choose to stop or continue — but we will have already done our part to remind you.
In "Account Settings" → "Responsible Gaming" → select "Self-Exclusion" → choose a duration (24 hours to 6 months) → enter a reason (optional) → confirm with OTP. Your account will be locked immediately for the selected period. Craps game will not send any promotional offers to you during your exclusion period.
Craps game actively monitors playing patterns to detect signs of problem gaming. Here are the indicators we track:
If the craps game system detects a concerning pattern, our team may reach out to you proactively to offer support. This is not about restricting you — it is a form of care that we take seriously.
For craps game, responsible gaming is not a slogan tucked into a corner of the page to appear "compliant". It is a core part of how we think about our business and our relationship with every member who plays on this platform.
We understand that online betting — whether it is slots, live baccarat, or Malaysia Super League football betting — involves real money and can have a real impact on your life if not managed wisely. That is why craps game invests in systems and processes that help players stay in control, rather than simply meeting the minimum legal requirements.
The trust Malaysian players place in craps game is the most valuable asset we have. That trust does not come from large bonuses or an extensive game library alone — it comes from the confidence that the platform you use genuinely cares about your wellbeing as a person, not merely as a source of revenue. That is the value we uphold every day.
"A good gaming platform is one where players continue to enjoy the experience over the long term — not one that takes all their money at once." — The Craps Game Team
Problem gambling occurs when a person is no longer able to control their gambling habits — and this begins to negatively affect their finances, relationships, employment, or mental health. It exists on a spectrum, not as a black-and-white situation.
Most players at craps game play for fun and stay in control. But for a small number of people, gambling can become something that is difficult to manage. Known risk factors include financial stress, unaddressed mental health issues, a tendency to seek immediate gratification, and social environments that normalise excessive betting.
Important to understand: a gaming problem is not a sign of weak character. It is a health issue that can affect anyone. What matters is recognising the signs early and getting help before things get worse.
Craps game does not judge anyone going through these difficulties. We are here to help — not to take advantage of someone who is struggling.
Here are some signs that may indicate your gambling habits are becoming a problem. If you identify with more than three or four of the points below, that is a signal to pause and take stock.
You are depositing more than you can afford to lose, or using money that should be set aside for other needs such as rent, bills, or food.
You continue playing or increase your bets after a big loss, hoping to recover what you have lost in a single session.
You have lied to family or friends about how much time or money you have spent playing on an online platform.
You find yourself playing to escape work stress, relationship problems, or feelings of sadness and anxiety — not for enjoyment.
You intend to play for just a short while, but end up playing for hours, and you feel uncomfortable or restless when you try to stop.
People close to you have begun expressing concern about your gambling habits, or you find yourself neglecting family responsibilities because of playing.
Remember: Recognising these signs early is the single most important first step. craps game provides tools to help — but the decision to use them is a courageous step that must come from you.
Answer the following questions honestly. This is not a formal assessment, but it can help you evaluate whether your gambling habits are still within a healthy range.
Have you ever played longer than you intended, and found it difficult to stop even after deciding you would?
Have you ever deposited more than the limit you originally set for yourself within a single month?
Have you ever lied or hidden from family or friends how much time or money you have spent on an online gaming platform?
Have you ever gambled using money that was meant for other needs, such as bills, rent, food, or your children's expenses?
After a loss, do you feel a strong urge to "chase" it by continuing to play or increasing your bet size?
Do thoughts about gambling — planning when to play next, figuring out how to get more money to play — take up a significant part of your day?
Have people close to you ever expressed concern about your gambling habits, and did you find your first reaction was to become defensive or dismiss their concern?
If you answered "yes" to one or two questions — pay closer attention to your habits. Use craps game's deposit limit tools as a precautionary measure. If you answered "yes" to three or more — we encourage you to speak with someone you trust or reach out to the craps game support team for a confidential conversation.
Here is a full list of all responsible gaming features available to you at no cost within your craps game account:
All of the above tools are accessible via "Account Settings" after logging in to craps game. If you have trouble finding them, contact our live chat support and we will walk you through it.
If you have recognized that your gaming habits may be becoming a problem, the first step — and the hardest one — is admitting it. Craps game respects that courage, and we are here to make the next step easier.
Don't wait. Log in to craps game now, go to "Account Settings" → "Responsible Gaming" and activate self-exclusion for a period that feels right for you. This gives you the space to think without the temptation of the platform.
Share your situation with a family member or friend you trust. Keeping problems hidden only makes them heavier. The people who care about you want to help — give them the chance to do so.
The craps game live chat team is available 24/7. You can speak confidentially about your situation and we will help you use the available self-control tools or process an account closure if that is your decision.
If problem gambling has already seriously affected your finances, relationships, or mental health, consider speaking with a counsellor or mental health professional. This is not a sign of weakness — it is a sign of wisdom and genuine strength.
Work with your family or a financial advisor to reset your monthly budget. Allocate money for essentials first — rent, bills, food, savings — before thinking about entertainment spending.
Craps game is an exclusive platform for individuals aged 18 years and above. We take this responsibility very seriously and carry out age verification processes during registration.
If you share a device with younger family members — including children or underage siblings — we encourage you to:
Strong Warning: If craps game confirms that any account is being used by an individual under 18 years of age, the account will be closed immediately, all balances forfeited, and the matter may be reported to the relevant authorities. If you suspect an underage account exists on our platform, please notify us immediately at support@crapsgame.my.
Responsible gaming is a shared commitment between craps game and every member on our platform. We can provide the best tools available, but their effectiveness depends on the choices you make.
As a craps game member, your role includes:
Craps game is committed to:
Together, we can ensure craps game remains a fun and safe entertainment platform for all Malaysian players over the long term.
Four principles that will always underpin craps game's approach to responsible gambling, no matter what.
Player wellbeing always comes before short-term business interests. If you need to stop, we will help you stop — no barriers, no pressure.
Craps game will never hide information about gaming risks. Game odds, actual winning probabilities, and the risk of losing money — all stated clearly and openly.
No one will be judged for struggling with a gaming problem. The craps game team is trained to offer help with empathy — not superiority or judgment.
Commitment to responsible gaming is proven through real, working features — not just polished policy documents. Craps game self-control tools are accessible now, not "coming soon".
Many online gaming platforms have a "responsible gaming" page, but the content is thin — a few lines about minimum age and a hotline number. craps game wants to go further than that, because we believe Malaysian players deserve more substantive and meaningful support.
Since launching in 2019, craps game has built a gaming ecosystem that places strong emphasis on the long-term player experience — not just short-term profit. This means we would rather lose a player who needs to stop than allow someone's situation to deteriorate without taking action. That is a value we hold firmly.
The reality of online gaming in Malaysia is that many players enjoy multiple game types on one platform — progressive jackpot slots like Gates of Olympus in the evening, followed by a few hands of Evolution live baccarat before bed, and perhaps a couple of EPL football bets on the weekend. This variety makes it easy to lose track of how much you have spent and how long you have been playing without realising it.
That is why the craps game limit system is designed to apply across all game categories — your deposit limit applies whether you are playing slots, live casino, or betting on Malaysia Super League matches. There are no category "loopholes". The limit you set is an overall limit covering all activity within your account.
We are also aware that financial stress is one of the primary risk factors for problem gambling. This is especially relevant in the Malaysian context, where the cost of living continues to rise and many people are dealing with debt or insufficient savings. craps game does not want to be a contributing factor that worsens anyone's financial situation. That is why our minimum deposit remains at RM 20 — low enough for everyone to enjoy the platform, but not a "no lower limit" structure that encourages mindless betting.
Another matter we take seriously is promotional communication. Some platforms send bonus notifications to their members almost every day — designed to draw them back to play more frequently. craps game takes a more responsible approach: the frequency of promotional communications sent to members showing signs of frequent or high-risk play is automatically reduced by our system. It is a small but meaningful step we take to avoid tempting people who may already be struggling to keep their habits in check.
The craps game support team also receives specialised training on how to handle conversations about responsible gaming. If a member contacts us and there are signs during the conversation that they are struggling, our agents are trained to do more than simply resolve the technical issue and close the ticket — they will proactively share information about available self-control tools and ask whether the member needs any additional support. This is the difference between "following policy" and "genuinely caring".
Finally, we want to repeat the most important message on this page: playing at craps game should be enjoyable. If it no longer feels enjoyable — if it starts to feel like an obligation, an escape from problems, or something you cannot control — that is the time to take a step back. Our tools are here. Our team is here. And we will not judge you for using them. That is craps game's promise to every Malaysian player who has trusted our platform.
The most frequently asked questions from craps game members about self-control tools and our responsible gaming policy.